Standard Delivery Policy Information
At Kinetic Revolution, we understand the importance of getting your items to you as
quickly and reliably as possible.
That’s why we typically dispatch and have your items delivered to you within 1-7 working days, depending on the service being used.
This is a combination of postal and courier services using Standard UK Delivery,
where standard accessory deliveries are usually made between 9am and 5pm. The cost of delivery is stated on
every order made.
We cannot accept responsibility for subsequent damage that may occur once the order
has been delivered to the chosen delivery address. However, should a customer need to report any damage, it
must be done within 24 hours.
Deliveries of brand-new bikes are usually made between 9am and 6pm Monday to
Friday (Working Days).
If you are unavailable to take delivery of their order, you can request that our
courier leaves their delivery with a neighbour, with a signature obtained on receipt of goods to ensure
the order has safely arrived.
Your brand-new bike will go through a pre-delivery inspection process, built with
the utmost care, so you can ride it in confidence. Feel free to call us for directions if needed, we are happy to
Fully Built Hand Delivery With 15 Minute Handover. Specific Day.
Your brand-new bike will be 100% built, ready to ride, and include a pre-delivery inspection so that you can ride it in confidence.
We’ll arrange a delivery day with a personalised delivery slot to suit you, between 9:30 am and 4:30 pm because we want to take the worry and stress out of New Bike Day.
Then we’ll carefully hand-deliver it, having transported it like the precious cargo it is. Because nothing should spoil the arrival of your new bike.
The qualified driver will undertake a full 15 minute handover, setting saddle height and answering any questions you may have.
The price for this service is £120
Check with our support team on 01206 699837 if you require further information.
Delivery Costs - UK Mainland Only
- Standard Bike Delivery 3-5 working days @ FREE
- Fully Built Hand Delivery With 15 Minute Handover. Specific Day - 2-7 Working Days @ £120
Parts and Accessories:
Standard Parts & Accessory orders under £50.00 - 3-6 Working Days @
Standard Parts & Accessory orders over £50.00 - 3-6 Working Days @
Priority Parts and Accessory orders - 1-3 Working Days @
Scottish Highlands And Islands
Pricing below is for standard shipping only, there will be no premium option
Standard Parts & Accessory orders under £50.00 - 5-7 Working Days
Standard Parts & Accessory orders over £50.00 – 5-7 Working Days
Scottish offshore (Shetland only)
Standard Parts & Accessory orders under £50.00 - 7-9 Working Days
Standard Parts & Accessory orders over £50.00 – 7-9 Working Days
1) Heavier or oversize items may also incur an extra fee.
2) Hand Built delivery isn't available to all postcodes (especially Scottish Highlands & Islands and any delivery involving water crossing). We will be in touch to arrange alternative options once your order is placed. There maybe additional charges, but we will do our best to cover this.
3) With regret we are not shipping to the Channel Islands and
At Kinetic Revolution we understand how frustrating it can be
when items are damaged in transit. That is why we ask if you could contact us
immediately, if you notice that the packaging is clearly damaged, do not accept the
goods and do not sign for the delivery. We cannot be held responsible for damages caused
by the courier after a package has been signed for.
Customers must inform us of any damage to packaging within 24
hours of receiving the item, if notification is after this time, we may not be able to
claim for this issue and the customer may be liable for costs as a result of
Contact our team: Tel: 01206 364411
If there is a failed attempt to deliver your item due to no
one being at home or no answer, then the driver will leave a card. This will be up
to the recipient to call the number on the card to make suitable arrangements to
receive the order from the depot.
The courier will try to deliver the order a final time free
of charge, however, if this also fails then a charge of standard delivery rate will
be made. This will be advised by the courier at the time of arranging any subsequent