Kinetic Revolution Terms & Conditions
Kinetic Revolution Ltd.
Established in 1984, Cycle Revolution (Kinetic Revolution's) Parent stores,
started as a small family-run bicycle retailer in Ipswich.
Even to this day we are still a family business and now sell, and supply bicycles, bicycle kits,
clothing, accessories, and the vast majority of cycling related equipment, along with the repair and
hire of bicycles.
Company/Seller shall mean Thomas’s Cycle Revolution Ltd. trading as Kinetic Revolution, registered in England and Wales under company number 08588270
Our registered office is:
Thomas's Cycle Revolution Ltd.
Foxhall Road, Ipswich,
VAT Number is 102833506
Buyer/Purchaser shall mean any person, sole trader, partnership, business, body
corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall
include all successors, heirs and assigns. Where a person deals entirely as a consumer, legal rights
shall remain unaffected. Where the term buyer appears within these terms it shall mean consumer
buyer/purchaser unless specified as relating to a trade buyer or consumer buyer
Goods or equipment shall mean the items detailed in the appropriate section of
the sales/order form and it shall be a core term of this agreement that all ancillary items are
additional to this agreement unless specifically detailed within the sales invoice/order
Price shall mean the consideration due for purchase and shall include VAT unless
otherwise stated. Purchasers should note that prices quoted may vary during the currency of brochures
(upwards or downwards) and current prices are quoted at the time of order. In respect of orders placed
via the Internet, these shall not be accepted by us until confirmed.
Kinetic Revolution own the copyright, trademarks and other intellectual property
rights in all material and content on this website, which you may use, download, copy, publish, transmit
or otherwise make available by any other means only for your own personal, non-commercial use. Any other
use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor
may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavors to verify the accuracy of any information
we place on the Kinetic Revolution website, we make no warranties, whether express or implied, in
relation to its accuracy.
data-contrast="auto">All cycle brands reserve the right and can make any alteration to specification/
price / colour of any models of bicycle/ accessory at any time without notice.
We make no warranty that the Kinetic Revolution website will meet your
requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the
site or the server that makes it available, are free of viruses or bugs or represents the full
functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material
uploaded or transmitted through the Kinetic Revolution website.
General Conditions for Kientic Revolution
“Working day” shall mean any day excluding Saturdays, Sundays, and public
These conditions shall apply to all of the company’s quotations and contracts,
orders (including telephone orders) for the sale or supply of Goods accepted by the company Cycle
The company reserves the right to amend technical or clerical errors in any order
without notice. In addition, the buyer shall ensure that all details contained within the order are
correct and no liability for any error or inaccuracy shall lie with the company.
These terms and conditions, together with our current website prices, delivery
of the Goods to you, by us. Nothing said by any sales person on our behalf should be understood as a
variation of these terms and conditions or as an authorised representation about the nature or quality
of any Goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no
liability for any such representation being untrue or misleading.
The Contract terms of an order placed with Kinetic Revolution
After placing an order with Cycle Revolution, you will receive an email of
acknowledgment, this informs you that we have received your order for the Goods and delivery services
you require. Alternatively, it notifies the relevant store for the reservation of stock should you
decide to use Click and Collect.
This acknowledgment does not mean that your order has been accepted. Your order
constitutes an offer to Kinetic Revolution that you wish to purchase Goods. All orders are subject to
acceptance by us and we will confirm acceptance by sending an email that confirms dispatch by the
delivery service provider.
The contract between Kinetic Revolution and the customer will only be formed when
we send this dispatch confirmation.
The contract will relate only to those Goods which we have confirmed within the
We will not be obliged to supply any other Goods which may have been part of your
order until the dispatch of such Goods has been confirmed in a separate dispatch
We reserve the right to cancel the contract order under the following criteria
1. We have insufficient stock to deliver the Goods you have ordered;
2. The delivery service provider does not deliver to your area
3. One or more of the Goods you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from our suppliers, or a
general clerical error
4. We have reason to suspect that there is a risk of a fraudulent
If we do cancel your contract, we will notify you by email and will re-credit to
your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided
by the delivery service provider (unless amounts in respect of delivery are refunded directly by the
delivery service provider)), from your debit or credit card as soon as possible but in any event within
30 days of your order. We will not be obliged to offer any additional compensation for the
Returning a Bike
If you wish to return a bike to us whether it be damaged / the wrong size, please
keep the original delivery packaging (we expect you keep this for at least 2 weeks from receiving the
bike), and call customer services on 01206 699837, to ask for a returns form. Alternatively email
[email protected], The bike will need to be couriered/ posted back to us at your own expense
complete with its original packaging.
Please note the following:
1. Please do not ride the bike as a full refund cannot be given if the bike has
2. If we have sent you the incorrect bicycle, we will cover all costs of the
collection and delivery of the replacement model
3. If we have delivered the bicycle you ordered, but upon inspection, you decide
it is not the bike for you and you have changed your mind, you will be liable for the cost and the safe
return of the bike back to Kinetic Revolution. You will also be liable for any damage on the bike
incurred in transit back to Kinetic Revolution after we have inspected the returned cycle
4, We reserve the right to refuse a refund on any bike should the bike show signs
of use or has excessive damage due to being packed inadequately and damaged in transit back to
All guarantees for products are provided entirely by the manufacturers/UK
importers and are subject to terms contained therein.
We remind purchasers to complete all warranty cards/documents upon receipt of
Goods where appropriate.
Warranty / Faulty Bikes
Should your bike develop an issue/ fault with any part of the bike within 12
months of its original date of purchase, please call us. We will typically request the
• We request your original order details
• Email reporting the issue and images for issues such as cracks and major
defects to paint and components
If you are local to our stores we will advise that the bike comes in for a full
inspection. If you are not, we will then ask that you take the bike to your local dealer with our
consent to get a workshop report/ investigation carried out. We will only reimburse for works that we
have received a formal quotation that we have approved previously and not beforehand.
Any works that have been carried out prior to us receiving a formal quotation you
will not be reimbursed for.
On the occasion that we ask that the bike is returned to us, it is your (the
consumers) responsibility to ensure that the bike is packaged and couriered back to us at your expense.
We are not held responsible if the bike is damaged in transit. If the bike is deemed as a warranty
issue, we will occasionally reimburse the customer for carriage, however, this is done on a case-by-case
We are not
responsible and do not reimburse the consumer for any paint protection films that have been added after
the sale of the bike. Regardless of if the bike is warranty or sent back to us as a
understand that bikes are engineered and manufactured to withstand use, whether that be riding miles of
tarmac or the technical demands of the trail. We appreciate that bikes can fail from time to time, but
please consider that not everything is covered by the Manufacturer’s warranty.
Your bicycle warranty does not cover
but not restricted to the following:
- Nominal wear and tear from
- Consumable components that are
subjected to wear and tear: Tyres / Tubes / Brake cables / Gear cables / all bearings
- Misuse / Mechanical neglect/ Improper maintenance
- The addition of Non original
equipment components outside the manufacturers specification
- Damage sustained to rear
deraileuer hangers (these are designed to bend and break)
- Chain breakages
- Workshop Labour
- Travel expenses
- Postage or compensation (
Typically associated with returns)
Please contact your local dealer for more information on this or call our support
department on 01206 699387
Pedals /Crank Arms WEB ORDERS only
: Kinetic Revolution will not be held
liable for damage sustained to pedals or crank arms due to being incorrectly fitted/tightened. It is the
consumer's responsibility to ensure that the pedals are installed correctly according to the
manufacftueres specification/guidelines. Pedals and crank arms should be checked periodically to ensure
that they are tightened sufficiently. Should a pedal come stripped from the crank arm this is not deemed
as a manufacturing defect and is not covered under warranty.
Limitations on Liability
Advice given by agents or servants of this company during telephone/Internet
orders is based entirely upon information given by the purchaser. Where advice is given after visual
inspection by agents or servants of this company, such advice shall amount to an opinion only and the
company shall not accept liability for any inaccuracies. Additionally, Goods supplied are supplied only
to correspond to the purpose for which Goods of that kind are commonly supplied and not alternative uses
to which they may be put. No liability for failure can be accepted by this company for such alternative
use, amendment or modification.
Compatibility of Goods is not guaranteed where modifications or alterations have
been made and the company shall, in such circumstances, not issue a refund or credit to the
Where Goods purchased by the buyer are alleged to be defective, the purchaser
agrees to return such Goods to the seller for inspection and report (without the seller replacing the
said goods prior to such inspection).
The purchaser further confirms that it shall be reasonable for the seller to
inspect, repair or replace (at its option) such defective goods and allow manufacturers to undertake
inspections so as to allow production methods to be modified. The purchaser also accepts that it is
reasonable to inform the seller of any interruption, defect or another failure prior to contacting
independent third parties or incurring expense and, in addition, to allow the seller to remedy the
defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted
by the manufacturer nor shall the company be liable for any failures resulting from subsequent
"Competition" Goods are supplied for specialist use and are usually subjected to
extreme wear and stress whilst in use. Life expectancy and durability are consequently greatly reduced
and purchasers should note that any claim for failure/excessive wear shall be limited to that of the
manufacturer's guarantees. It is agreed that such use shall be a relevant circumstance for the Sale of
Goods Act 1979 (as amended).
In addition, components connected to others supplied by this company may be
Unnecessary stress where specialist/competition parts are used, and purchasers
should take advice from experts prior to purchase.
Manufacturers may also limit guarantees when components are installed for
Where modifications or alterations have been made and poor maintenance is
evident, the company shall accept no liability for death or personal injury unless caused directly by
its own proven negligence.
No liability is accepted by the company where purchasers attempt to modify or
install components supplied where it is known or ought reasonably to be known that the part supplied is
incorrectly supplied, defective or otherwise not in accordance with the order.
The company accepts no liability in respect of failure to supply Goods or other
interruptions caused by matters beyond the reasonable control of the company, including strikes,
lockouts, civil disputes, acts of God, war or actions by third parties.
Notwithstanding any other provisions of this Agreement, nothing in this Agreement
shall confer, nor is it intended to confer, a benefit on any third party (for the purposes of the
Contract (Rights of Third Parties) Act 1999 or for any other purpose.
Returning a Web Order
Should you wish to return your purchased goods, please contact us to
obtain the appropriate Returns Form.Return your goods within 14 days of
the original purchase date for a full exchange or refund.
We will return / exchange generally any item (excluding nutrition and underwear)
Goods can be returned to us for any reason provided it is returned in absolute “New condition” complete
with their original packaging and tags. You will also need a valid receipt/delivery note.
Goods can be returned personally at our Kinetic Revolution Store as an
alternative to freight or post. We recommend that you use a ‘signed for service’ when returning goods by
post to avoid the items being lost.
It is (the consumers) responsibility to ensure that the goods are returned back
to Kinetic Revolution in a safe and secure manner. If an item is lost or damaged in the post, or by the
freight service used, the company will not be held responsible.
Please return your goods securely packaged, to the address shown on the
Returns Form, including a copy of your receipt and the returns
Refunds will be processed using the payment method used for the original
Credit and debit card refunds will be returned to the card used for the original
Refunds will be processed for faulty or incorrectly typcially within 14 days,
including any delivery charges incurred by the buyer (excluding 'Special
other refunds are typcially processed within 10 working days
Trade In Bikes
We will only accept trade in bikes from the original owner, and will require
proof of original purchase to confirm ownership
Trade- in prices are offered only after inspection and estimates given over the
phone cannot be guaranteed
Trade in bikes can only be accepted against the purchase of a new bike at full
RRP and doe not include sale bikes
Kinetic Revolution has the right to refuse a trade-in deal for any reason. This
does not affect your rights.
E-Pro services note
includes inner and outer cables of a basic specification (NON-STAINLESS STEEL).
Upgraded cable variants are available at extra cost. *Please enquire in
The extra labour included with the platinum services excludes major works, (job
over 15 minutes labour)
Jobs over 15 mins labour will incur extra costs at the discretion of the workshop
manager. *Please enquire in store.
Motors will only be removed if deemed absolutely
necessary because removal can sometimes destabilise the connections.
If there is an issue with wiring/the wiring harness when carrying out an
E-service, it may become necessary to carry out a further inspection to rectify the issue, this will be
charged as extra at an hourly labour rate.
General E-bike / Bike Servicing.
We reserve the right to refuse to work on any E-bike which is not deemed safe, or
one which is not deemed a major reputable brand eg (Shimano Bosch, Brose, Yamaha)
We also reserve the right to refuse to work on bikes that are in an exceptionally
dirty state and/or are contaminated with fecal matter. If so an extra cleaning charge of £20.00 will be
added to your bill
Electrical connections can often be the cause of some issues. These should be
dealt with by a qualified electric cycle mechanic.
Occasionally, when working on a fully operational system of non-major brands,
issues can arise that TCR will not be held liable for, this does not affect your statutory
Voucher Code T&C's
Voucher codes can only be redeemed at the time of purchase
Voucher codes cannot be used in conjunction with customer reward points against a
Voucher codes cannot be used in conjunction with trading in a bike, a finance
agreement purchase, or any cycle-to-work scheme vouchers
Voucher codes cannot be used with the purchasing of electronic GPS and indoor
trainers systems and anything Wahoo branded
Kinetic Revolution reserves the right to update and change the terms and
conditions of our Kinetic Revolution gift vouchers at any time. This does not affect your legal
Your Kinetic Revolution gift voucher is valid for a period of 12 months from the
date of activation, after which any remaining balance will be removed and the voucher will become
invalid and no longer available for use. These cant be exchanged for monetary value
Lost/ Stolen/ Damaged
In cases where your gift voucher is lost or stolen, Kinetic Revolution is unable
to replace or reimburse the remaining balance on a card. Kinetic Revolution cannot be held responsible
for any balance lost on a Kinetic Revolution gift card as a result of theft or fraud.
In cases where you return an item for whatever reason, Kinetic Revolution will
refund the difference onto a store account to use on future purchases
We only offer price matching on Goods that are in stock and available for
immediate dispatch. Price matching applies to UK-only cycle retailers and the offer will be for the
exact size and colour variant.
Rules of Price Matching
1. The Good(s) must be in stock, in the same size, colour, and model. Please
supply the relevant hyperlink
2. Comparison value includes delivery charges
3. We (Kinetic Revolution) have the right to refuse a price match at any time
4. We (Kinetic Revolution) cannot price match on cycle to work schemes, finance
purchases, or trade in's
5. We (Kinetic Revolution) cannot price match Black Friday deals
Customer Reward points
Customer Reward points promotion excludes sale bikes, trade-in bike, price
matching, cycle-to-work scheme vouchers, and finance
Customer Reward points are not available on limited edition or exclusive
Reward points cannot be used in conjunction with any other offer or cash back on
Selected items may be excluded from Customer Rewards
Pre-Order Bikes & Accessories
We (Kinetic Revolution) allows you to pre-order bikes and accessories prior to them
be available instore or on our website. Orders are made based on a first come, first served basis.
Deposit required for any Pre-Order item is 20% of the the items full value. Please note that the
leadtimes and droptimes can change on pre-order items subject to without notice from
On Account Credit
Where credit has been applied to an account either by store or consumer. There is
a 2 year expiration date from the date that the credit has been applied to an account regardless of the
Estimated Delivery and Title
The title to the Goods shall not pass to the buyer until the company receives
payment in full (in cash or cleared funds) for the Goods and any of the Goods that the company has
supplied to the buyer in respect of which payment has become due, in which case title to the Goods shall
pass at the time of payment of all such sums. In the event that sums owing in respect of other Goods
ordered within contract remain due, apportionment by this company shall take place without prejudice to
the right to retain title in respect of all Goods ordered.
The goods may include a further delay
if they are to be delivered outside of mainland UK of up to 5 additional working days. This includes,
but is not limited to: Scottish Highlands & Islands, Northern Ireland, and any other remote
All times given for despatch or delivery are approximate and time shall not be of
the essence. The buyer agrees to allow 30 days in any written notice making time of the essence and
further agrees to accept full liability in respect of delayed or late delivery or dispatch. In any
event, delivery times are approximate and variable. When delivery is affected to the purchaser directly
or to an independent delivery contractor as an agent for the purchaser, risk shall pass to the buyer
The buyer is required to notify the company, in writing, of any shortage, missed
delivery or another discrepancy, immediately, or at the latest within 48 hours of such failure,
thereafter the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyer's
own delivery contractor, loss or damage in transit claims should be made directly to the carrier. The
company will assist purchasers in making their claim. Buyers should retain all packaging in the event of
a claim or return within the terms of this agreement.
Products may vary slightly from the images shown on the website.
Bicycles are fully assembled by our Cytech-trained technicians prior to dispatch.
On receipt of your order, we will typically contact you (by email or phone) and inform you of the day we
will despatch your order.
We do our utmost to ensure availability of all advertised products and endeavour
to despatch all goods within the quoted/ allotted time. If there is a delay, we will inform you of this
via email or telephone, the product will be despatched as soon as it is available.
If you have ordered multiple items, they may arrive separately. In the event that
an item has been discontinued and must be withdrawn we will inform you as soon as possible and offer an
alternative item should one be accessible and available.
Kinetic Revolution has no liability to you for any delay in the delivery of Goods
that have been ordered.
Cycle/courier deliveries are required to be signed for. You are required to
supply us with a delivery address where there is likely to be someone available to sign for your order
during normal working hours, typically 9 till 5. When signing for any delivery please inspect the
packaging carefully and if you see signs of damage write the word damage next to your signature – this
is particularly important when signing for receipt of a bicycle.
Deliveries will be made via DX, APC or Royal Mail and this is dependent upon the
weight of your goods and the destination within the mainland UK. Should you be unavailable at the time
of delivery, you will receive a notification slip through your door with a telephone number which you
can call to arrange a convenient time for them to arrange re-delivery.
We (Cycle Revolution) shall not be liable for incidental or consequential damages
or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or
commercial losses, and third parties claims.
We will do our best to get all orders despatched as quickly as possible and offer
the best customer service possible.
We have no liability to you for any delay in the delivery of Goods ordered. You
have the right to cancel delayed orders at any time and obtain a refund prior to the item being
This does not affect your statutory rights.
30-Day Free Bike Insurance (From the date of purchase)
We offer 30-day complimentry bike insurance with every bike purchased, there if you
suffer a theft or accidental damage. With no obligation and automatic policy conclusion just don’t forget the
eBikes need regular software
updates and diagnostics. We are one of the only companies who will give you these updates free
for the first two years.